Privacy Policy

Effective Date: July 1, 2026

Polaris SIP Voice LLC ("Polaris SIP Voice LLC," "we," "our," or "us") is committed to protecting the privacy and security of our customers, partners, website visitors, and users of our communication services. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, or communicate with us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal, business, and technical information when you interact with us.

Personal Information

Depending on the services you request, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Billing information
• Business address
• Account credentials
• Government-issued business verification documents (where required)

Business Information

For enterprise and carrier services, we may collect:

• Company registration details
• Tax identification information
• Service configuration details
• Network requirements
• SIP configuration information
• DID requirements
• Routing preferences

Communication Data

While providing telecom services, we may process:

• Caller and recipient phone numbers
• Call timestamps
• Call duration
• Routing information
• SMS routing data
• WhatsApp messaging metadata
• Email delivery logs
• Service performance data

We do not monitor or record the content of communications unless required for troubleshooting, regulatory compliance, customer-requested services, or as required by law.

Technical Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Geographic region
• Pages visited
• Website usage statistics
• Cookies and similar technologies

How We Use Your Information

We use collected information to:

• Deliver Voice Termination services
• Provide SIP Trunking Solutions
• Provision DID and Toll-Free Numbers
• Deliver SMS Solutions
• Enable WhatsApp Business communication
• Provide Email Marketing services
• Support Domestic and International Voice Connectivity
• Maintain STIR/SHAKEN compliance
• Process payments and invoices
• Verify customer identity
• Prevent fraud and unauthorized access
• Improve network performance
• Respond to customer inquiries
• Provide technical support
• Monitor service quality
• Comply with legal and regulatory obligations

Voice and Telecom Data

As a telecommunications service provider, certain call and messaging information is processed solely to deliver communication services efficiently.

This information may include:

• Call routing information
• Call completion status
• SIP signaling information
• Carrier routing data
• Message delivery status
• Network diagnostics
• Fraud detection information

We process only the information necessary to provide reliable and secure telecom services.

STIR/SHAKEN Compliance

As part of our commitment to secure telecommunications, Polaris SIP Voice LLC supports 100% STIR/SHAKEN implementation where applicable.

Information required for call authentication may be processed in accordance with applicable telecommunications regulations to reduce illegal caller ID spoofing and improve call trust.

Email Marketing Services

For customers using our Email Marketing solutions, we may process subscriber information provided by the customer solely for delivering authorized marketing communications.

Customers are responsible for ensuring they have obtained all necessary permissions and consents before submitting recipient information through our platform.

SMS and WhatsApp Services

Customers using SMS or WhatsApp communication services are responsible for ensuring that recipients have provided the required consent to receive communications.

Polaris SIP Voice LLC does not assume responsibility for customer-generated content or recipient permission management.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Monitor website performance
• Improve security

Users may disable cookies through their browser settings, although some website features may not function properly.

Information Sharing

We do not sell personal information.

We may share information with:

• Telecommunications carriers
• Network operators
• Cloud infrastructure providers
• Payment processors
• Identity verification providers
• Technical support vendors
• Regulatory authorities
• Law enforcement agencies when legally required

All service providers are expected to maintain appropriate security and confidentiality standards.

International Data Transfers

Because Polaris SIP Voice LLC operates globally, your information may be processed or stored in countries other than your country of residence.

We take appropriate measures to protect information during international transfers in accordance with applicable privacy laws.

Data Security

We maintain industry-standard administrative, technical, and physical safeguards to protect your information.

Our security measures include:

• Secure data transmission
• Encryption where appropriate
• Access controls
• Network monitoring
• Firewall protection
• Authentication systems
• Security auditing
• Infrastructure redundancy

While we strive to protect all information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as necessary to:

• Provide services
• Maintain customer accounts
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Prevent fraud

Retention periods may vary depending on applicable laws and service requirements.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of eligible information
• Restrict certain processing
• Object to specific processing activities
• Request data portability
• Withdraw consent where applicable

Requests may be subject to legal, regulatory, or contractual limitations.

Third-Party Services

Our website or services may contain links or integrations with third-party platforms.

We are not responsible for the privacy practices, policies, or content of third-party websites or services. Users should review the privacy policies of those providers separately.

Regulatory Compliance

Polaris SIP Voice LLC is committed to complying with applicable telecommunications and privacy regulations, including those related to:

• Telecommunications compliance requirements
• STIR/SHAKEN framework
• Anti-spam regulations
• Data protection laws
• Industry security standards

Customers remain responsible for ensuring their own compliance when using our communication services.

Children's Privacy

Our services are intended solely for businesses and individuals who are legally permitted to enter into binding agreements.

We do not knowingly collect personal information from children under the age required by applicable law. If such information is identified, it will be removed promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.

The updated version will become effective upon publication on our website. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Polaris SIP Voice LLC

Email: legal@voicepolaris.com

Website: https://www.voicepolaris.com

For privacy-related requests or inquiries, please contact us using the information above. We will make reasonable efforts to respond promptly in accordance with applicable laws.